Refund policy

Upon receipt of the order and at unpacking, inspect the product and if the product is found to be damaged or the product does not match the order, it must be photographed and contacted us.

The purchased product can be exchanged for an identical product in another color, if the original labels and packaging of the product are preserved.

Products can be returned within 14 days after receipt, contact with email.

The withdrawal letter must include the order number, the customer's e-mail that was registered at the time of the order and must be accompanied by photos of the product received. A withdrawal form will be sent within two business days and must be completed within 5 calendar days of shipping. The customer is obliged to return the product within 7 days after receiving the withdrawal form.

• The returned product must be of the same quality as on receipt.
• The product may not be used, repaired or modified.
• Individual orders cannot be returned.
• The money is refunded to the same current account.
• Please note that all return shipping costs are to be borne by you.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal".

The seller reserves the right to refuse the customer to exercise the right of withdrawal or to charge a compensation fee if the product is damaged by negligent handling of the product during use or by not following the instructions, if the original packaging is lost or its packaging is significantly damaged.